Privacy Policy

Last Updated: December 29, 2025

Introduction

Welcome to EstiMate, a "Financial Command Center" for collision repair shops, operating in the Automotive and InsurTech industries.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. We are committed to protecting your privacy and have designed our systems to be compliant with high security standards, such as SOC 2 Type II.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Service includes:

Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Service or when you choose to participate in various activities related to the Service, such as online chat and message boards.

In certain cases, personal data may include email content processed by the Service. Email data is accessed and processed only for email addresses or domains explicitly configured by the user and solely for the purpose of providing the selected features of the Service. The Service does not scan or process all emails by default.

Derivative Data

Information our servers automatically collect when you access the Service, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Service.

Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Service.

Data from Third Parties

We may receive data from third-party sources, including but not limited to, data parsed from CIECA BMS standards.

We handle this data with the same level of security and care as data collected directly from you.

Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:

Create and manage your account.
Process your payments and refunds.
Email you regarding your account or order.
Fulfill and manage purchases, orders, payments, and other transactions related to the Service.
Generate a personal profile of you to make future visits to the Service more personalized.
Increase the efficiency and operation of the Service.
Monitor and analyze usage and trends to improve your experience with the Service.
Notify you of updates to the Service.
Offer new products, services, and/or recommendations to you.
Process data using automated systems, including artificial intelligence and machine learning technologies (such as third-party providers), to generate estimates, extract relevant information, and improve the Service.

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. Our security measures include:

Encryption: Data is encrypted in-transit (TLS 1.2+) and at-rest (AES-256).
Secure Infrastructure: Our services are hosted on AWS in U.S. regions, utilizing network security groups and a Web Application Firewall (WAF).
Compliance: We adhere to a strict Information Security Policy and our infrastructure is designed to be SOC 2, ISO 27001, and FedRAMP-compliant.
Access Control: We enforce the principle of least privilege and use multi-factor authentication for all users and services.

While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Your Rights

You have certain rights regarding your personal information, subject to local data protection laws. These may include the right to:

Access your personal information.
Correct or update your personal information.
Request that we delete your personal information.
Object to the processing of your personal information.
Request that we restrict the processing of your personal information.
Withdraw your consent at any time.

To exercise these rights, please contact us using the contact information provided below.

Support@estimate.cloud

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.